Arthur D. LittleArthur D. Little

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The Struggle for Survival

The Struggle for Survival

Helping automotive dealers in enhancing business profitability through effective operational practices

The last years the European automotive industry has faced an unprecedented downturn dramatically impacting sales volumes and profit margins both at OEMs (Original Equipment Manufacturers) and automotive retailers' level. Despite analysts forecasting a rebound in 2014, sales volumes are not expected to be back at the pre-crisis level in the years to come. Until now OEMs and their NSCs (National Sales Companies) have reacted to the crisis by undertaking short-term tactical actions. Instead they should invest in more structural measures such as the rethinking of the distribution model and the restructuring of their retail network.

Arthur D. Little can support OEMs and NSCs in driving the change by both implementing Operational Excellence Programs to enhance dealer profitability in the short-term and reshaping the car distribution model for the years to come.

Released: March 2014

Download File ADL_Automotive_The_Struggle_for_Survival.pdf (.PDF, 2.5 MB)

Aerospace Supplier Squeeze – Ways Out?

Aerospace Supplier Squeeze – Ways Out?

Arthur D. Little’s strategic recommendations for commercial aerospace suppliers

The aerospace and defense industry today struggles with a duality: defense-driven segments take hits due to significant governmental budget cuts, while commercial aircraft manufacturing is enjoying double-digit growth. Commercial aircraft figures are up 37% since 2008, with an expected 50% surge of the profit pool by 2020. Nevertheless, the commercial aircraft value chain is under stress: only half of the manufacturing firms in the chain show healthy profitability growth, and European players especially struggle to enhance shareholder value. Which strategies should players take to surf the growth wave?

Released: February 2014

Download File ADL_Aerospace_2014_AerospaceSuppliers.pdf (.PDF, 628 Kb)

Future-proof & lean DMS integration

Future-proof & lean DMS integration

How to overcome costly and complex DMS integration and support new business opportunities such as online sales, better customer experience and analytics, as well as connected cars

Efficient processes and systems in automotive retail are gaining importance for OEMs. They actually are a critical success factor to reach sales targets by enabling efficient customer facing processes and lean processing of large sales quantities. Dealer management systems (DMS) play a major role in this field. Therefore in-depth knowledge and capabilities need to be developed how to overcome costly and complex DMS integration and support new business opportunities like online sales, better customer experience and analytics as well as connected cars.

Released: February 2014

Download File AMG_2014_Insight_DMS_Integration.pdf (.PDF, 103 Kb)

From Silos to Layers

From Silos to Layers

How Operators Need to Change Their Operating Model to Cope With Industry Dynamics

The industry dynamics of telecoms services has lead to an increasing disintermediation of the value chain and the emergence of new interfaces between operators and external partners. The “IP-ization” of networks requires telecoms operators to rethink their organizational design beyond the traditional Sales, Network and IT. Telecoms operators will need to embrace a new “layered” business model - not only necessary for future market success, but also required to generate significant benefits in the process landscape and hence reduce the cost base for an operator.

Released: February 2014

Download File ADL_TIME_Viewpoint_From_Silos_to_Layers.pdf (.PDF, 308 Kb)

Transformation by Radical Innovation

Transformation by Radical Innovation

Turning Megatrends and Emerging Technologies into Growth Opportunities

Is your company sufficiently innovative? Most CEOs and CTOs would like to say yes, although Arthur D. Little’s recent Global Innovation Excellence study reveals that most companies are focusing on incremental, rather than radical, innovation. The most successful innovators in the study, in terms of EBIT and sales from new products, spend as much as one third of total R&D resources on radical innovation activities.

“The most successful companies spend 1/3 of their R&D budget on radical innovation”

While in the past, successful companies prospered by focusing on incremental innovation, tweaking existing products and processes, today they face difficulties competing with start-ups and younger companies with game-changing offerings. While new entrants usually benefit from lean and flexible organizations suited to the culture and processes needed for radical innovation, previously successful incumbents struggle to adapt their bigger and more cumbersome organizations. In this article, Arthur D. Little shares its perspective on how larger companies can become “radical innovators” by focusing on three critical key success factors.

Released: February 2014

Download File TIM_2014_Transformation_by_Radical_Innovation.pdf (.PDF, 895 Kb)

Online media and content winning

Online media and content winning

Arthur D. Little’s Media Flow of Funds Analysis – Germany

This report presents a detailed look at the developments in the German media industry from 2007 until 2013, and in particular highlights the shift in the flow of funds between offline and online players. The report provides recommendations for media players on how to position themselves in order to benefit from the developments identified.

As the media ecosystem has shifted online over the last several years, the physical home video market and traditional (offline) Pay TV are holding up against online video. Physical music distribution has been hit the hardest. Content producers, online aggregators and search engines are capturing more and more value. Broadcasters and Publishers were most resilient, effectively protecting their value capture against new entrants and business models. These and further detailed insights are presented in this recent study on the Media industry.

 

Released: January 2014

Download File ADL_TIME_2014_Flow-of-Funds.pdf (.PDF, 387 Kb)

Spinning the Wheel Online

Spinning the Wheel Online

Online Transformation in the Automobile Industry

The internet has a massive impact on the customer behavior. Automotive clients research more than ever online before purchasing a car or arranging a repair. Manufacturers as well as retail are replying to these needs with increased multi-channel marketing and online customer care. Experience shows though, that the digital transformation potential is not fully tapped yet. In our study “Spinning the Wheel  Online”, experts of Arthur D. Little analyzed eight international markets, how online experience of customers influence the behavior in dealing with traditional automotive sales channels – as well as the latest strategies of manufacturers (OEMs and OES), dealers  and workshops addressing these changes. You will find five core recommendations how to improve your sales strategy respectively.

Released: January 2014

Download File ADL_AMG_2014_Spinning_the_Wheel_Online.pdf (.PDF, 2.8 MB)

The Future of Urban Mobility 2.0 – Full study

The Future of Urban Mobility 2.0 – Full study

Imperatives to shape extended mobility ecosystems of tomorrow

By 2050 urban mobility will be one of the biggest challenges of cities around the globe. The second version of Arthur D. Little`s report on the “Future of Urban Mobility” delivers answers to the pressing issues of tomorrow. It includes an updated version of the Urban Mobility Index with an extended scope of 84 cities worldwide as well as an extended set of 19 criteria. It highlights what is holding cities back and identifies three strategic directions for cities to better shape the future of urban mobility.

Released: January 2014

Download File 2014_ADL_UITP_Future_of_Urban_Mobility_2_0_Full_study.pdf (.PDF, 1.8 MB)

At the Other End of Innovation

At the Other End of Innovation

Product Portfolio Complexity Reduction

The focus on innovation, and the ever-faster introduction of products, is building larger and more complex product port-folios. At the “Other end of innovation” we find that many companies are not managing to phase-out old, low volume or low margin products at the same pace that new products are added. Furthermore, market adaptations, customizations, and product line extensions keep adding variants to both new and old products, all with good intentions to generate revenue growth. However, there is a risk that these will drive internal inefficiencies and potential margin erosion. Arthur D. Little’s experience is that companies should devote more attention to, and develop efficient and effective approaches for product phase-out. In this viewpoint we share some fundamental concepts that have produced tangible results for our clients.

Released: January 2014

Download File At_the_Other_End_of_Innovation.pdf (.PDF, 731 Kb)

Opportunities and Challenges in Consumer Electronics & Home Appliances

Opportunities and Challenges in Consumer Electronics & Home Appliances

(India)

India has been trailing behind ASEAN countries in terms of production, quality and export of consumer appliances. Performance levels of most of the factors of production such as quality manpower, capital investment, infrastructure, technology etc., need to be enhanced through conscious policy interventions and managerial action in order to boost competitiveness of the sector. In this context, an attempt has been made to understand the productivity and competitiveness of consumer appliances eco-system in India and recommend solutions to make the sector internationally competitive. The study also attempts to identify the factors hindering the progress of the sector and suggest possible measures to overcome the difficulties.

Released: January 2014

Download File Consumer_appliances_report.pdf (.PDF, 1.2 MB)